Help & support
Browse the common questions below, or send us a message: we reply by email, usually within a day.
Common questions
- When am I charged?: Day trips charge at booking; multi-day tours take a deposit now and auto-charge the balance before departure, on the date shown at booking (for a flexible tour, that date is timed to when your booking becomes non-refundable). If the balance charge fails we notify you, you can update your card from your account, and we retry for 7 days. If it still can’t be collected, the booking is cancelled under the listing’s cancellation policy, exactly as if you had cancelled that day (when the cancellation lands well before the listing’s refund cutoff, that means your deposit comes back in full). Our support team can make case-by-case exceptions.
- What’s your cancellation policy?: Each booking’s exact policy is set by the guide and shown on your booking confirmation. Most guides offer free cancellation up to 72 hours before a day trip; multi-day deposit refunds follow the listing’s cancellation policy shown at booking.
- How do reviews work?: After a completed trip you can leave a star rating and a short review: only bookings-linked reviews are marked verified.